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Support

FOR GRNET CONNECTED INSTITUTIONS / ORGANIZATIONS

GRNET desk handles requests and incidents that are reported by the institutions/organizations that are connected to GRNET. If you are an end user please contact the relevant department within your institution.

Monday – Friday: 08.00 – 20.00
Saturday – Sunday: 09.00 – 17.00
Public holidays: 09.00 – 17.00

GRNET services (VIMA, PKI, DNS, AAI, etc)

e-mail: support – at – grnet – dot – gr
Tel: 800-11-47638 (800-11-GRNET) – free of charge
+30 215 215 7576

GRNET infrastructure

e-mail: helpdesk – at – grnet – dot –gr
Tel: 800-11-47638 (800-11-GRNET) – free of charge
+30 215 215 7576

FOR END-USERS

Provision of support to end-users (undergraduates, researchers, professors, ect).

Monday-Friday: 09.00-17.00

~okeanos IaaS cloud
• e-mail: support – at – okeanos -dot- grnet – dot – gr

EUDOXUS
• Contact form: http://eudoxus.gr/OnlineReport.aspx
• Tel: 215 215 7850

ATLAS
• Contact form: http://atlas.grnet.gr/Contact.aspx
• Tel: 215 215 7860

Academic ID
• Contact form: http://academicid.minedu.gov.gr/Contact.aspx
• Tel: 215 215 7855

APELLA
• Contact: https://apella.minedu.gov.gr/contact
• Tel: 215 215 7866

National Blood Donors Registry
• e-mail: helpdesk – at –blooddonorregistry – dot – gr
• Tel: 215 215 7865

ZEUS
• e-mail: helpdesk – at – zeus – dot – grnet – dot -gr
• Tel: 215 215 7867

ANNOUNCEMENTS

Outage announcements and scheduled maintenance works (subscribe to the list)

• e-mail: outages -at- lists –dot- noc –dot- grnet –dot- gr

General announcements related to the infrastructure and the offered services (subcribe to the list)
• e-mail: announcements -at- lists –dot- noc –dot- grnet –dot- gr

INCIDENT REPORTING (spam, infringement notices, etc)

e-mail: abuse -at- grnet –dot- gr