The project concerns the upgrade and expansion of the functionality of the “National Process Registry” (NPR) – MITOS, aiming to strengthen and extend its existing capabilities. The National Process Registry, serves the needs of Public Administration and provides tools for citizens and public officials. The upgrade focuses on enhancing its usability, generating multiplied benefits both in the utilization of the registry’s information and in its use by citizens.
The project offers new services that bring citizens closer to public entities, allowing them to use and provide feedback on the processes. At the same time, it facilitates the work of public officials responsible for recording and updating processes, supporting the full lifecycle of the registry’s information. Furthermore, the project supports senior executives of the Public Administration who oversee the processes and the registry as a whole, contributing to the realization of the country’s Digital Transformation vision through the recording, redesign, and monitoring of processes.
The project is funded by the European Regional Development Fund (ERDF) under the operational program “Public Sector Reform 2014-2020”
MITOS aims to reform the Greek Public Administration and change the way citizens and businesses interact with the state.
In order to achieve this, the current functions of the National Register of Procedures will be upgraded and expanded, therefore a much better service will be offered to citizens.
MITOS is a central data-processing system through which the administrative procedures of the Greek Public Sector are recorded, standardised and updated. The goal of the project is for MITOS to become the single point of reference for all the procedures that concern the public administration.
MITOS benefits are multiple:
For the Public Administration,
● It will ensure a common, clear and unique way of carrying out each procedure for all the public services involved in the process
● Τhe procedures that are inactive will be simplified and/or cancelled
● The procedures followed by the public bodies will be documented and incorporated into their governing regulatory framework
● Transparency will be ensured in the structure and operation of the public bodies
For citizens and businesses,
● It will facilitate their access to the appropriate service for each procedure (digital, public shops, CSC (Citizen Service Centers))
● The quality of service and everyday life of users will be improved.
Moreover, the processing time for requests will be reduced for both the Public Administration as well as citizens and businesses.
MITOS is expected to offer an overall upgrade in the quality of civil services that is currently provided. It is also expected to become a very useful tool in the simplification of bureaucracy and the empowerment of the public administration officials. Gradually, all Greek public administrative procedures will be recorded in MITOS, providing citizens and end users with all the necessary information concerning the administrative procedures, the departments responsible for carrying out the procedures, the applicable legislation as well as the time of processing.
