{"id":3448,"date":"2016-05-12T17:49:30","date_gmt":"2016-05-12T14:49:30","guid":{"rendered":"https:\/\/grnet.gr\/?page_id=3448"},"modified":"2022-03-23T17:12:05","modified_gmt":"2022-03-23T17:12:05","slug":"support","status":"publish","type":"page","link":"https:\/\/grnet.gr\/en\/contact-us-2\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

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FOR GRNET CONNECTED INSTITUTIONS \/ ORGANIZATIONS<\/h3>\n

GRNET desk handles requests and incidents that are reported by the institutions\/organizations that are connected to GRNET.<\/strong> If you are an end user please contact the relevant department within your institution.<\/p>\n

Monday \u2013 Friday: 08.00 \u2013 20.00
\nSaturday \u2013 Sunday: 09.00 \u2013 17.00
\nPublic holidays: 09.00 \u2013 17.00<\/p>\n

GRNET services (VIMA, PKI, DNS, AAI, etc)<\/strong><\/p>\n

e-mail: support \u2013 at – grnet – dot \u2013 gr
\nTel: 800-11-47638 (800-11-GRNET) – free of charge
\n+30 215 215 7576<\/p>\n

GRNET infrastructure<\/strong><\/p>\n

e-mail: helpdesk – at \u2013 grnet \u2013 dot \u2013gr
\nTel: 800-11-47638 (800-11-GRNET) – free of charge
\n+30 215 215 7576<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>

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FOR END-USERS<\/h3>\n

Provision of support to end-users (undergraduates, researchers, professors, ect).<\/p>\n

Monday-Friday: 09.00-17.00<\/p>\n

~okeanos IaaS cloud<\/strong><\/a>
\n\u2022 e-mail: support \u2013 at – okeanos -dot- grnet – dot – gr<\/p>\n

EUDOXUS<\/strong> <\/a>
\n\u2022 Contact form: https:\/\/eudoxus.gr\/OnlineReport.aspx<\/a>
\n\u2022 Tel: 215 215 7850<\/p>\n

ATLAS<\/strong><\/a>
\n\u2022 Contact form: https:\/\/atlas.grnet.gr\/Contact.aspx<\/a>
\n\u2022 Tel: 215 215 7860<\/p>\n

Academic ID<\/strong><\/a>
\n\u2022 Contact form: https:\/\/academicid.minedu.gov.gr\/Contact.aspx<\/a>
\n\u2022 Tel: 215 215 7855<\/p>\n

APELLA<\/strong><\/a>
\n\u2022 Contact: https:\/\/apella.minedu.gov.gr\/contact<\/a>
\n\u2022 Tel: 215 215 7866<\/p>\n

National Blood Donors Registry<\/strong><\/a>
\n\u2022 e-mail: helpdesk \u2013 at \u2013blooddonorregistry \u2013 dot – gr
\n\u2022 Tel: 215 215 7865<\/p>\n

ZEUS<\/strong><\/a>
\n\u2022 e-mail: helpdesk \u2013 at \u2013 zeus \u2013 dot \u2013 grnet \u2013 dot -gr
\n\u2022 Tel: 215 215 7867<\/p>\n

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ANNOUNCEMENTS<\/h3>\n

Outage announcements and scheduled maintenance works (subscribe to the list<\/a>)<\/p>\n

\u2022 e-mail: outages -at- lists \u2013dot- noc \u2013dot- grnet \u2013dot- gr<\/p>\n

General announcements related to the infrastructure and the offered services (subcribe to the list<\/a>)
\n\u2022 e-mail: announcements -at- lists \u2013dot- noc \u2013dot- grnet \u2013dot- gr<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>

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INCIDENT REPORTING (spam, infringement notices, etc)<\/h3>\n

e-mail: abuse -at- grnet \u2013dot- gr<\/p>\n

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